Tampa Bay
Spectrum Store
Overview
Save with deals on reliable high-speed Internet, premium cable TV and sports, 5G mobile service and home phone. Low monthly prices with no contracts.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Quality
Pricing
Innovativeness
Overall
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This Spectrum store is located at Building 15201, N Dale Mabry Hwy Highway, Unit 32, Tampa City. The store offers a range of services, including high-speed Internet, premium cable TV and sports, 5G mobile service, and home phone, all with low monthly prices and no contracts. However, the store has received a significant amount of negative feedback regarding its customer service.Several customers have reported long wait times, with some waiting over an hour to be served. Some have also reported that the staff are unfriendly and unhelpful, with one customer even reporting that an employee told them to use UPS instead of returning equipment in person, even though the customer had a child in a wheelchair.Additionally, some customers have reported issues with the store's efficiency, with one customer reporting that it took 30 minutes to serve each customer, despite there being six kiosks available.On the other hand, a few customers have reported having a positive experience at the store, with one customer praising the staff for being "amazing" and "helpful." However, these positive reviews are outnumbered by the negative reviews.Overall, the quality of service at this Spectrum store is lacking, and the pricing is not competitive with other providers. While the store's innovativeness is a mixed bag, with some customers praising the staff's ability to help them with their technical issues, others have reported that the staff are not knowledgeable about the products and services they offer.It's worth noting that this store has a rating of 2.9 stars based on third-party reviews, and a number of customers have reported that they have experienced issues with the store's customer service, including long wait times and unfriendly staff. As a result, it's recommended that customers make an appointment before visiting the store, as this may help to ensure that they receive the service they need in a timely manner.One issue that customers have reported is the store's lack of staffing, with some customers reporting that there are not enough employees on hand to serve the number of customers in the store. This can lead to long wait times and frustration for customers.In summary, while this Spectrum store has some positive aspects, such as its low prices and efficient online ordering system, its customer service and quality of service are lacking. Customers have reported long wait times, unfriendly staff, and a lack of knowledge among the staff about the products and services they offer. As a result, it's recommended that customers consider other options for their internet and TV needs.
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Categories
Home & Daily Service
Internet Service
Internet service provider
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