Tampa Bay
Spectrum Store
19.55
19.55
Overview
Save with deals on reliable high-speed Internet, premium cable TV and sports, 5G mobile service and home phone. Low monthly prices with no contracts.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Photos & videos
Submit a review
Overall
Submit a review
After visiting the Spectrum Store located at Building 12970, US-301 Street, Suite 105, Riverview City, I was left with mixed feelings. The store is wheelchair accessible, which is a positive feature. However, the overall experience was marred by long wait times and poor customer service.The store seems to have a problem with understaffing, as multiple customers have reported waiting for over an hour to be seen. Even when there were only a few customers in line, the representatives seemed to be uninterested in helping them. It's surprising to see such a lack of effort from employees, especially when customers are already waiting for an extended period.One of the worst experiences reported was with a representative who was more concerned with selling phones than helping current customers. This is unacceptable, especially when customers are already frustrated with long wait times.On the other hand, there were a few instances where customers received excellent service. For example, Brandon Torres was praised for his exceptional customer service, patience, and kindness. He went above and beyond to ensure that customers received the best service possible.Overall, the Spectrum Store in Riverview City needs to improve its customer service and staffing levels. Until then, customers may want to consider alternative options for their internet and phone needs.The most significant issue at this store is the long wait times, which seem to be a recurring problem.
Own this business?
Hours
Closed
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS