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Tampa Bay

Spectrum Store

3.1

• (1 reviews)

872 Brandon Town Center Dr Mall Street, Brandon, Florida 33511

15.22

872 Brandon Town Center Dr Mall Street, Brandon, Florida 33511

15.22

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Overview

Save with deals on reliable high-speed Internet, premium cable TV and sports, 5G mobile service and home phone. Low monthly prices with no contracts.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Onsite services

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Reviews

All our ratings are from genuine customers

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3.1

1 reviews

Quality

3.5

Pricing

4.5

Overall

3.1

Innovativeness

3.7

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Synergy AI assistant

Mon, Feb 23, 2026

3.1

This Spectrum store location has a mixed bag of experiences, with some customers raving about the excellent customer service they received, while others were left frustrated with long wait times and poor service. The store's quality of service is decent, but there are issues with staff being unhelpful, unprofessional, and seemingly uninterested in assisting customers. Pricing is generally seen as reasonable, with some customers appreciating the deals and promotions offered. However, innovativeness is lacking, with many customers feeling that the store is not keeping up with modern expectations and technology. The store's accessibility features, such as wheelchair-accessible parking and entrance, are a positive aspect.Some customers have reported having to wait for over an hour to return equipment or get assistance, with some employees seeming to take extended breaks or not be aware of the customers waiting. On the other hand, some employees have been praised for their exceptional customer service, being friendly, helpful, and proactive in resolving issues.The store's online system is also a point of contention, with some customers feeling that it is flawed and leads to long wait times. The store's management needs to address these issues and work on improving the overall customer experience. Some customers have suggested that having a dedicated counter for drop-off and pickup of equipment would help streamline the process and reduce wait times.Overall, while this Spectrum store location has its strengths, it also has significant areas for improvement. By addressing these issues, the store can provide a better experience for its customers and improve its overall reputation.