Tampa Bay
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Spectrum Store
35.89
35.89
Overview
Save with deals on reliable high-speed Internet, premium cable TV and sports, 5G mobile service and home phone. Low monthly prices with no contracts.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Innovativeness
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Based on customer reviews, this Spectrum store location appears to have a moderate overall rating. Customers have praised the staff for being knowledgeable, helpful, and friendly, with some mentioning that they have received excellent service from specific representatives, such as Junior, Louis, and Josiah. However, there have been complaints about long wait times, poor customer service, and issues with equipment and billing. Some customers have also expressed frustration with the store's layout and the fact that staff members are often chatting with each other while customers wait.Despite these issues, many customers have reported that the store is clean and well-staffed, with some even praising the staff for being kind and respectful. Additionally, some customers have mentioned that the store offers a wide range of services and products, including mobile phones, internet, and TV.Overall, while this store location has its strengths and weaknesses, it seems to be an average experience for customers. It's worth noting that some customers have expressed frustration with the company as a whole, citing issues with equipment, billing, and customer service.One major issue that has been highlighted by multiple customers is the long wait times, with some reporting waiting for over an hour to be helped. Additionally, some customers have expressed frustration with the staff's attitude and lack of respect for customers, with some even reporting being spoken to rudely.However, there have also been many positive reviews, with customers praising the staff for being knowledgeable, helpful, and friendly. Some customers have even reported having excellent experiences with specific representatives, who have gone above and beyond to help them.Overall, it seems that this store location could benefit from improving its customer service and reducing wait times. However, with a large number of positive reviews, it's clear that the store is capable of providing excellent service to its customers.
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