Tampa Bay
Spectrum Mobile
36.14
36.14
Overview
Save with deals on reliable high-speed Internet, premium cable TV and sports, 5G mobile service and home phone. Low monthly prices with no contracts.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Checks
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This location seems to offer a wide range of services, including high-speed internet, cable TV, mobile service, and home phone. However, the management's attitude towards customers appears to be a major issue. Several customers have reported being ignored or dismissed, even after waiting for extended periods of time. One customer was still being charged for services that they had requested to be canceled, which suggests a lack of attention to detail or follow-through.The location is open for extended hours on weekdays and Saturdays, which is convenient for customers who need to visit during these times. However, the absence of services on Thursdays is unclear and might be confusing for customers.The accessibility features, such as wheelchair-accessible parking and entrance, are a positive aspect of the location. The variety of payment options, including debit cards, credit cards, and checks, is also convenient for customers.It's worth noting that the owner's responses to customer complaints seem to be automated and lack a personal touch. They direct customers to various social media channels and online forums, which may not be the most effective way to resolve issues in a timely manner.One major issue that stands out is the poor customer service experience. Several customers have reported being dissatisfied with the help they received, or lack thereof, from the staff. This is a significant concern that needs to be addressed in order to improve the overall experience for customers.
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