The overall experience at Specialty Auto Detailing is good, with a high rating from customers. However, one issue stands out - customers have mentioned that the company's communication can be inconsistent, with some people experiencing delays or misunderstandings. This is particularly evident in a negative review where the customer expressed frustration with the company's communication, claiming that they were misled and left waiting for days. Despite this issue, the company's attention to detail, customer service, and competitive pricing have earned them a high reputation among customers. The owners, Hunter and Taylor, are particularly praised for their professionalism and dedication to delivering high-quality work. The company's willingness to go above and beyond, such as offering to fix a mistake on a customer's truck, has also earned them a loyal customer base. While some customers have reported issues with the company's communication, the majority of reviews suggest that Specialty Auto Detailing is a reliable and trustworthy choice for auto detailing services.