The business location has some inconsistencies in quality and customer service. While some clients praise the staff for being friendly and helpful, others have experienced problems with lost or damaged items. The dry cleaning process seems to be a particular area of concern, with several clients reporting that their garments were not handled properly. However, a few clients have mentioned that the business has improved under new ownership, and some staff members, such as Maggie, have been singled out for their excellent service. The business's convenient location and relatively low prices are also positives.