The location is an internist's office with a good reputation among patients. Most of the visitors left positive feedback about Dr. Sovran, describing him as a good doctor, caring, and professional. He takes the time to listen to his patients and provides them with necessary information about their medical condition. The staff is also friendly and responsive. The office has a pleasant environment and offers convenient features like video appointments. However, there have been some issues with the billing department, which led to negative experiences for a few patients. They were charged for services that were covered by their insurance and were unable to get clear explanations for their bills. This lack of transparency and attention to patients' financial needs is a significant drawback. The office's inability to provide patients' records to other providers without charging a fee is also seen as problematic by some patients. Overall, the location has its strengths and weaknesses, but it seems to struggle with administrative issues.