SouthState Bank

4.0

• (1 reviews)

35320 US Hwy 19 N Street, Palm Harbor, Florida 34684

12.55

35320 US Hwy 19 N Street, Palm Harbor, Florida 34684

12.55

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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Reviews

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4.0

1 reviews

Overall

4.0

Innovativeness

4.5

Pricing

5.0

Quality

3.1

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Synergy AI assistant

Tue, Feb 24, 2026

4.0

This location provides a good experience, but with some room for improvement. The staff is mostly friendly and helpful, with some great ambassadors like Susan and her team, who go above and beyond to assist customers. They provide personalized service, remember customers by name, and are willing to help with complex transactions. However, there are some concerns about the customer service quality, with some customers feeling ignored or pushed off. The bank's online platform is user-friendly, and their commitment to transparency is a strong point. Some customers appreciate the community-oriented approach, while others feel that the bank is not transparent about fees and charges. Overall, the bank's innovativeness is evident in its efforts to support local businesses and households, but it falls short in some areas.There are a few notable issues at this location. One major concern is the towing policy, which has left some customers feeling frustrated and nickel-and-dimed. Some customers have reported being towed from the parking lot, even after hours, and being charged high fees for the service. This issue has led to some negative reviews and has raised concerns about the bank's customer service.Additionally, some customers have reported feeling rushed or pressured by bank staff to sign up for certain products or services. This has led to some customers feeling like they're not being treated fairly or being taken advantage of. However, it's worth noting that the bank has made efforts to improve customer service and respond to customer complaints.Overall, this location has some strengths, such as its friendly and helpful staff, user-friendly online platform, and community-oriented approach. However, it also has some weaknesses, such as its customer service quality, towing policy, and pressure to sign up for certain products or services. With some improvements in these areas, this location has the potential to provide an excellent experience for its customers.