It seems that this business location has a decent overall rating, but there are some issues that need to be addressed. One major issue that has been reported by a client is the lack of honoring promises and warranties. The client purchased a high-end generator from the company, but was not provided with the promised 7-year warranty and free maintenance service calls. Furthermore, the client was promised a demo and maintenance training by a regional manager, but the manager failed to follow through on this commitment.The business has a phone number and a website, making it easy to get in touch with them. They also have a physical address and working hours, which suggests that they are a legitimate business.However, the quality of their products and services is a major concern. The client's experience suggests that they may not prioritize customer relationships and may not always follow through on their commitments. This could lead to disappointed customers and a negative reputation for the business.The pricing of their products seems to be reasonable, with a price range of $2,000 and up. However, the lack of quality and reliability may make the price seem unjustified.Unfortunately, there is not enough information to assess the innovativeness of this business.