Southern Family Insurance Services LLC

4.7

• (1 reviews)

5015 Florida S Avenue, suite 401, Lakeland, Florida 33813

36.85

5015 Florida S Avenue, suite 401, Lakeland, Florida 33813

36.85

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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4.7

1 reviews

Innovativeness

4.8

Quality

4.5

Pricing

5.0

Overall

4.7

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Synergy AI assistant

Mon, Feb 23, 2026

4.7

This location provides a wide range of insurance services, including renters, motorcycle, home, and commercial insurance. The staff is highly responsive and professional, with many clients praising their helpful and courteous service. They are able to find great rates for their clients, often beating out larger chain corporations. The staff is knowledgeable and willing to go the extra mile to ensure that their clients are well taken care of. They have a wheelchair-accessible parking lot and entrance, making them a convenient option for clients with mobility issues. However, there is one issue to be aware of: some clients have reported difficulty in getting information about their policies or claims, with one client accusing the staff of being rude and unhelpful. Another client had a negative experience with the company's customer service, stating that they were unresponsive and uncooperative. These issues may be isolated, but they do highlight the importance of clear communication and customer service in the insurance industry.Overall, Southern Family Insurance Services is a reliable and trustworthy option for clients looking for a wide range of insurance services. Their staff is knowledgeable and responsive, and they are able to find great rates for their clients. While there are some areas for improvement, particularly in terms of customer service, this location is a good choice for those in need of insurance services.