The business seems to struggle with customer service, with many clients reporting long wait times, difficulties with scheduling, and unhelpful staff. Despite this, some clients praise the quality of care received from the doctors, highlighting their professionalism and expertise. The office appears to have some issues with communication, as clients report receiving conflicting information and difficulty getting their queries answered. The office's parking lot is also a concern, with clients complaining about the lack of space and difficulty finding a spot. One issue that is highlighted by multiple clients is the office's inability to return phone calls or respond to messages in a timely manner, leading to frustration and disappointment. Overall, the business seems to be struggling to meet its customers' needs and expectations.