This South Lake Optical office is a great place for quality General Eye Exam and eye care. The team is professional, friendly and welcoming. Dr. Smith and his staff take the time to guide patients and their families through every step of the process. The office has a clean and comfortable atmosphere, with a wide selection of frames to choose from. Many customers have praised the doctor's thoroughness and the staff's helpfulness in selecting the right glasses or contacts.One of the highlights of the office is its accessibility, with a wheelchair-accessible entrance, parking lot, and restroom. The office also accepts various payment methods, including NFC mobile payments, debit cards, and credit cards. Appointments are recommended, but the staff is accommodating and can often fit in walk-in patients.Despite some negative comments, the office has a strong reputation for excellent customer service. The staff is known for being friendly, courteous, and helpful, making patients feel at ease. Dr. Smith is particularly praised for his knowledge, patience, and ability to explain complex eye care issues in a clear and concise manner.However, there are some areas for improvement. One customer mentioned a long wait to be seen, which may be a concern for some patients. Additionally, the office has had some issues with delays in processing prescriptions and sending glasses to the lab, which can be frustrating for patients waiting for their new glasses.Overall, South Lake Optical is a great choice for anyone looking for quality eye care and a friendly, welcoming staff. With some minor improvements, the office could become even more efficient and customer-focused.