Tampa Bay
South Gate Utilities
48.07
48.07
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This water utility company has had some notable issues with customer satisfaction. The rates have been a point of contention, with one customer's rate increase being turned down by the local commissioners but still being charged to them. Some customers have also reported receiving high water bills despite not using more water than usual. On the other hand, one customer did report that the water quality is satisfactory, mentioning it as "the best water ever". The company's pricing has been praised by some customers, with one customer giving it a perfect score. Unfortunately, the company's innovativeness and quality of service have not been adequately addressed, resulting in a mediocre overall experience for customers. The physical location of the company is accessible to people with disabilities, with a wheelchair-accessible parking lot and entrance. The company is a part of the South Gate Utilities co-brand, but this does not seem to be a significant factor in the customer experience. A third-party rating of 2.3 suggests that there may be some systemic issues with the company's service.
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