The business has a nice and private atmosphere. The staff is patient, kind, and helpful, especially Sarah. The facility is clean and well-maintained, with a good selection of tanning beds and lotions. The prices are reasonable, and the staff provides good guidance on which beds and lotions to use. However, there have been some issues with the tanning beds, such as bulbs being out of order and the spray tan machine not working properly. The staff has been unhelpful in resolving these issues, and some customers have reported feeling overworked and overwhelmed. The business has also been criticized for not following through on promises, such as honoring upgrades and providing good customer service. Despite these issues, the business has a good reputation overall and is a popular choice for tanning.