This entertainment agency seems to have a lot to offer, but unfortunately, the experience of working with them falls short of expectations. The location is easy to find, and the accessibility features, such as wheelchair accessible parking, are a definite plus. However, the poor communication experience reported by some clients raises concerns about the agency's ability to effectively plan and execute events. The working hours are long and consistent, Monday through Sunday, which suggests a commitment to serving a wide range of clients.One notable aspect is the collaboration with SonShine Pony Parties, which could bring a fun and unique element to events. Unfortunately, the agency's policies are unclear, and some clients have reported feeling taken advantage of due to a lack of clear communication. The value of the services offered seems to be high, but the poor quality of the experience may not be worth the cost.The agency's failure to maintain consistent communication with clients and enforce policies in a transparent and courteous manner is a significant issue that prevents them from reaching their full potential.