The store has a good overall impression with a decent location. The customers can easily find parking on-site and wheelchair-accessible parking and entrance. However, the working hours may seem a bit narrow for some customers. Clock repair service is specialized, and the employees are knowledgeable and skilled in their area. Kelley Carpenter, in particular, seems to be very customer-oriented and provided good service. Unfortunately, one of the reviewers had a negative experience with one of the employees, Dave, who seemed to be dishonest and unreliable. Although it is mentioned that Ray does all the repairs himself and provides good customer service, there is an issue with his dependability. Some customers had to wait for a long time for their clocks to be repaired or returned. This creates some trust issues with potential customers. Overall, it seems that the store has some issues with communication and reliability, but the employees are skilled in their area and provide good customer service when present.