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Solar Direct "Florida Solar Panel Installers"
40.07
40.07
Overview
Solar Direct specializes in solar panel installations in Florida and beyond. Our team of solar power experts has been operating since 1986!
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
On-site parking
Online estimates
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Quality
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Pricing
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This location has a general air of neglect, indicating that customers have not received the level of service they expected. The quality of service has been subpar, and some customers have even been left without the products they purchased. While the pricing has been reasonable, it's not enough to make up for the poor quality of service.Several customers have reported difficulty in getting help from the company, with some even waiting months for service calls that never came. In some cases, customers have had to file complaints with the Better Business Bureau or take their business elsewhere due to the lack of response from the company. This lack of follow-through on service calls and warranty work has left customers feeling frustrated and dissatisfied.The company's communication has been a major issue, with many customers reporting that they were left in the dark about the status of their orders or service calls. Some customers have even reported being told that their service calls would be rescheduled, only to have them never show up.While there have been some positive reviews, they are largely overshadowed by the negative experiences of other customers. It's clear that the company has a lot of work to do to regain the trust of its customers.One of the major issues that stands out is the company's lack of responsiveness to customer complaints. Several customers have reported that they were unable to get anyone to return their calls or respond to their emails, leading to a sense of frustration and helplessness. This lack of communication has created a sense of distrust among customers, who feel that the company is not taking their concerns seriously.Overall, this location appears to be struggling to provide the level of service that customers expect, and it's having a negative impact on the company's reputation. If the company is serious about improving its service, it needs to take a hard look at its communication and follow-through on service calls and warranty work.
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