Tampa Bay
Solace Behavioral Health
4.31
4.31
Overview
Looking for treatment centers in South Florida? Solace Behavioral Health provides substance abuse, alcohol & drug treatment in Brooksville FL. Call @ 353-679-5550.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Pricing
Overall
Quality
Innovativeness
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This location of Solace Behavioral Health seems to have a mixed experience. Some clients reported being treated well and appreciated the care they received from the doctors and staff, particularly Dr. Northrup and some other team members. These clients praised the office for being professional, kind, and understanding.
On the other hand, several clients expressed significant frustration and disappointment with the office's administrative staff and their handling of appointments, billing, and medication management. Some reported experiencing long wait times, difficulty reaching a human on the phone, and having to deal with unprofessional and inconsistent staff.
One client specifically mentioned a merger with Solace Behavioral Health that had caused significant problems, including delays in receiving medication refills, billing issues, and rudeness from staff. This client and others also expressed concern about the lack of transparency and inconsistent communication from the office.
Some clients also reported issues with the office's billing practices, including being asked to pay for services before receiving them and being charged for services that were not covered by their insurance.
There are reports of scheduling issues, including cancellations and delays, which had a negative impact on clients' mental health. Some clients felt that the office was more interested in collecting money than providing proper care.
However, it is worth noting that some clients reported having positive experiences with specific staff members, such as Dan and Amorette, who were praised for their professionalism and care.
The overall quality of care seems to be inconsistent, with some clients receiving excellent care and others experiencing significant issues. The pricing seems to be a strength, with some clients reporting no issues with costs.
The innovativeness of the office is also a concern, as some clients felt that the office was more interested in making money than providing cutting-edge care.
Overall, it seems that this location of Solace Behavioral Health has significant issues that need to be addressed in order to provide a positive experience for clients.
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