The business location is a medical service, specifically a dermatology clinic, located in Dunedin City. The clinic has a mix of positive and negative reviews, which affects its overall rating. The quality of service is a major concern, with some patients reporting poor experiences and mistakes made by the doctor and staff. On the other hand, some patients have praised the clinic's staff and doctor for their kindness, professionalism, and excellent care.However, the clinic's management and organization seem to be a significant issue, with several patients reporting long wait times, rude staff, and difficulties in scheduling appointments. Some patients have also expressed frustration with the clinic's billing department, which has made mistakes and delayed payments.The pricing of the services at the clinic is not a major concern, as several patients have praised the affordability and transparency of the costs. However, the innovativeness of the clinic's services and approach seems to be a mixed bag, with some patients praising the doctor's unique approach and others feeling that the clinic is too rigid in its procedures.One major issue that stands out is the problem with consistency and reliability of the clinic's services. Several patients have reported having different experiences with different staff members, which can be confusing and frustrating. Additionally, some patients have reported feeling that the clinic is not proactive in addressing their concerns and complaints, which can lead to feelings of being dismissed or ignored.Overall, the clinic has room for improvement in terms of quality, management, and customer service. While some patients have had excellent experiences, others have had poor experiences that have left a lasting impression.