The business has an overall good reputation with most customers praising the quality of service and products. Many clients have reported friendly and knowledgeable staff who are helpful in resolving issues and providing recommendations. The business has also been commended for its competitive pricing. However, some customers have experienced issues with poor communication and service, which can impact the overall experience. One client reported being charged despite not receiving service, while another client was left with a broken pool gate that was left open, putting their child at risk. These issues are concerning and highlight the need for better communication and follow-through on service commitments. Despite these issues, the business has a strong reputation and is likely to be a good choice for customers looking for pool maintenance services.