The company, Smith Custom Homes, has an impressive reputation with a long history of 65 years of experience in custom home building, remodeling, and additions. Their team is led by experienced professionals, such as Marcus and his son, who are highly praised by clients for their professionalism, knowledge, and compassion. The services offered by Smith Custom Homes are top-notch, with a focus on quality and attention to detail. Clients have reported excellent results, including a well-built and functional home that meets their expectations. The company's ability to listen to clients' needs and wants is also a major strength, allowing for customized home designs that cater to individual preferences. However, there have been some issues raised by clients regarding delays, poor communication, and unprofessional behavior. For instance, one client reported experiencing significant delays in the completion of their home, which led to multiple moves and financial losses. Another client felt disrespected and frustrated with the company's poor communication and unprofessional management.Despite these issues, the company's overall reputation remains strong, with many clients praising their excellent service, quality work, and commitment to customer satisfaction. The company's features, such as wheelchair accessibility and onsite services, also demonstrate their commitment to providing a comfortable and convenient experience for clients.The company's working hours are standard, with regular business hours from Monday to Friday, but no services are available on weekends. The phone number and website link are readily available, making it easy for clients to get in touch and access information.Overall, Smith Custom Homes is a reputable company with a long history of delivering quality services. While some issues have arisen, the company's strengths in professionalism, quality, and customer satisfaction make it a reliable choice for clients seeking custom home building services.