Tampa Bay
Smiles on Florida
37.07
37.07
Overview
Let our expert dentist, orthodontist, & periodontist in Lakeland, FL care for you and your family. Call today to take advantage of our new patient specials.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
LGBTQ+ friendly
LGBTQ+ friendly
Appointments recommended
Payment plans
Pediatric care
Cosmetic dentistry
Emergency services
Sedation dentistry
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Pricing
Quality
Innovativeness
Overall
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The business has a welcoming atmosphere and a professional staff. The office is well-maintained and easily accessible. Rosa, the hygienist, is highly praised for her care and attention to detail. Many patients appreciate the office's accommodating nature, allowing them to fit in appointments at short notice. Some patients have noted that the front desk staff can be a bit unresponsive or unfriendly at times, but this seems to be an exception rather than the rule.However, there are some issues with the business's communication and transparency. A few patients have reported feeling blindsided by unexpected costs or changes to their treatment plans. Some have also expressed frustration with the office's billing practices, citing instances of overcharging or unclear fees. One patient even reported being told to pay for a procedure that they had already been informed would be covered by their insurance.The business has also faced some criticism for its handling of customer complaints. A few patients have reported being dismissed or ignored when they raised concerns about their treatment or billing. In one case, a patient even accused the office of engaging in "unacceptable and dishonest" practices, citing instances of miscommunication and overcharging.Despite these issues, the business has a generally positive reputation and many satisfied customers. The staff is often praised for their kindness, empathy, and professionalism. Many patients have reported feeling at ease during their visits and appreciate the office's accommodating nature. Overall, while the business has some room for improvement in terms of communication and transparency, it appears to be a reliable and trustworthy option for dental care.
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