Tampa Bay
Smile Mortgage, Inc.
18.90
18.90
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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This business location has been a great experience for most customers. They have received excellent service and communication from the staff, particularly Steve and Jennifer. The mortgage process has been smooth and efficient, with daily updates and phone calls to keep clients informed. The staff's level of knowledge and professionalism has been impressive, especially in handling complex transactions. However, one customer mentioned that they were not given enough information about the process, which was not addressed promptly.
One area for improvement is the accessibility of the office during certain hours. While the office is wheelchair accessible, it is only open until 8 PM on weekdays, which may not be convenient for clients who work non-traditional hours or prefer to meet outside of typical business hours.
Despite this minor issue, Smile Mortgage has been a reliable and trustworthy business that has consistently received high ratings from customers. The staff's dedication to their clients and their willingness to go above and beyond to ensure a smooth mortgage process has been notable.
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