The business location, Smile Design Dentistry, has a good overall rating. The quality of care received by patients is average, with some reviewers expressing satisfaction with their treatment but others having negative experiences. The pricing is excellent, with many reviewers mentioning that it was reasonable and affordable. The innovativeness of the dentistry is also good, with some reviewers praising the use of modern technology and techniques. However, the issue of consistency in the quality of care received by patients is a concern, with some reviewers having negative experiences. Some reviewers have reported positive experiences with the friendly and professional staff, while others have had issues with billing and customer service. One reviewer reported a traumatic experience with Dr. Le, citing rudeness and unprofessional behavior. Another reviewer had a problem with a cancelled appointment and was charged a cancellation fee. The dentistry has a good reputation in the community, with many reviewers praising the cleanliness of the office and the friendliness of the staff. However, the issue of consistency in the quality of care received by patients is a concern, and the dentistry could benefit from addressing this issue to improve its overall rating. It is worth noting that Smile Design Dentistry has responded to many of the negative reviews, apologizing for any inconvenience caused and offering to make things right. However, some reviewers have expressed skepticism about the sincerity of these responses. Overall, while Smile Design Dentistry has its strengths, it also has some weaknesses that need to be addressed in order to improve its overall rating.