The location is a great option for those looking for self-storage services. The facility is clean and secure, with award-winning customer service. The staff, particularly Kimberly, are extremely helpful and accommodating. They go above and beyond to ensure that customers have a positive experience. However, one issue to be aware of is the occasional price increase without notice, as mentioned by one customer. Despite this, the overall experience is excellent, and the location is a great choice for those in need of storage services. The staff's professionalism, friendliness, and willingness to help make it a stand-out facility in the area. With a variety of payment options, including NFC mobile payments, debit cards, and credit cards, it's easy to find a payment method that suits your needs. The facility is also wheelchair accessible, making it a great option for those with mobility issues. Overall, SmartStop Self Storage on W Hillsborough Ave is a top-notch facility that provides excellent service and value.