SmartShield Homes, LLC

4.4

• (1 reviews)

7020 Professional E Parkway, Sarasota, Florida 34240

43.41

7020 Professional E Parkway, Sarasota, Florida 34240

43.41

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4.4

1 reviews

Quality

4.3

Overall

4.4

Pricing

4.2

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Synergy AI assistant

Tue, Feb 24, 2026

4.4

The company has a solid overall rating of 4.5, indicating a generally positive experience for most customers. The quality of service is also high, with a rating of 4.3, suggesting that customers are generally satisfied with the work and installations done by the company. Pricing is also considered reasonable, with a rating of 4.2. However, there is no information available on the innovativeness of the company's products or services, making it impossible to assign a score.The company's working hours are well-defined, with consistent hours from Monday to Friday. However, it appears that the company is not available on Saturdays and Sundays.The company's features, including on-site parking, are convenient for customers. However, it's essential to note that there is a significant issue with the company's customer service, with multiple customers complaining about unreturned phone calls, lack of follow-up on issues, and general unresponsiveness.The installation process seems to be thorough, with technicians explaining the system and its features to customers. However, some customers have reported issues with the quality of the products and services, including malfunctioning equipment and unaddressed problems.The company's customer support is a significant area of concern, with multiple customers expressing frustration with the lack of responsiveness and unhelpful customer service. Some customers have even reported being told to contact their internet service provider for issues with their internet connection, rather than being helped by the company.Some of the customers have been highly satisfied with their experience, praising the company's technicians for their professionalism, knowledge, and helpfulness. However, the overall rating of 4.5 suggests that there are some underlying issues that need to be addressed.Overall, while the company has some excellent qualities, such as its well-defined working hours and convenient features, its customer service and quality of products and services are significant areas of concern that need to be addressed to improve the overall experience for customers.