The business seems to be in a good location, with a wheelchair-accessible parking lot and entrance. The staff is friendly and courteous, as evident from the positive feedback from several clients. The clients have praised the office staff, truck parking, and the unloading process. However, there is a concern about the behavior of one of the drivers, who seemed to be incompetent and didn't speak English properly. This incident was a major turn-off for one client, who expressed their dissatisfaction and vowed to warn others about the company's service. Despite this issue, the overall rating is still good, suggesting that the company has made efforts to improve its services. It's worth noting that the business has a web link and a phone number, making it easy to get in touch with them. The co-brands with Smart Courier Inc. suggests that they are a reputable company.