The business seems to be dealing with a lot of problems. Several clients have reported receiving poor-quality work, including mismatched colors and uneven placement of travertine tiles, chipped tiles, and poorly finished planters. It appears that the company is struggling to deliver on its promises, with many projects taking longer than expected to complete. Some clients have reported delays and inconsistent work, with only one or two workers showing up to the job site. The lack of professionalism and dishonesty have been major concerns for many clients. Unfortunately, some clients have also reported that the company has kept their money without completing the work. Overall, the business seems to be having a lot of issues that need to be addressed.Some positive comments suggest that the business has the potential to deliver high-quality work, with one client praising the owner's expertise and attention to detail. However, these comments are greatly outweighed by the negative feedback. The business's website and phone number suggest that it has a physical presence and a customer service team, but the poor reviews and feedback suggest that these are not being utilized effectively.One major issue that stands out is the lack of follow-through and communication from the company. Several clients have reported that they were not kept informed about the status of their projects, and that the company failed to deliver on its promises. This lack of communication and follow-through has led to frustration and disappointment for many clients.