This store has a reputation for excellent customer service, with employees going above and beyond to help customers find what they need. Tyler, Wally, Gabe, and other staff members are consistently praised for their knowledge, helpfulness, and welcoming attitude. Many customers appreciate the wide selection of products, including vapes, cigars, and other items. The store's cleanliness and organization are also notable. However, one customer had a disappointing experience due to an employee's mistake and a strict refund policy. Another customer reported receiving counterfeit products. Despite these issues, the majority of reviews suggest a positive experience at this store.
The store's working hours are convenient, with extended hours on Fridays and Saturdays. The location is wheelchair accessible, with a parking lot and entrance suitable for people with disabilities. The store offers onsite services, in-store shopping, and in-store pickup, making it easy for customers to shop and collect their purchases.
The store's web link and phone number are available for customers to contact them directly. The store's co-branding with Sky Smoke & Vape Shop Beneva suggests a strong partnership and commitment to the community.
One major issue that needs to be addressed is the inconsistent product quality, with some customers reporting counterfeit or expired products. Additionally, the store's refund policy should be reviewed to ensure that customers are treated fairly in cases of employee mistakes.