Tampa Bay
Site Tech Services, an Ntiva Company
2.58
2.58
Overview
Site Tech Services is a Tampa Managed Services company providing it support throughout the State of Florida. Call today for a custom managed services quote.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Site Tech Services is a reliable company providing managed services in Tampa, Florida. The business offers custom quotes for IT support throughout the state. The location is wheelchair accessible, with a parking lot and entrance designed for people with disabilities. The company operates from 7 am to 7 pm on weekdays and 8 am to 5 pm on weekends.The business has received mixed reviews from clients. Some customers have praised the staff for their exceptional support, citing instances where they went above and beyond to resolve issues. One reviewer, Kelley, expressed gratitude for Justin's smooth transfer of data and hardware, making the transition to a new computer a seamless experience.However, there have been complaints about the wait time for call backs and the tone of some customer support representatives. One reviewer, Brad, reported waiting hours for a call back and experiencing a frustrating interaction with a representative named Eddie, who displayed a rude and dismissive attitude. Another reviewer had a similar experience with long wait times and a negative interaction with a representative.The company's responsiveness to client concerns has been inconsistent, with some reviewers receiving prompt and helpful responses, while others have reported being ignored or receiving dismissive answers.The business has a co-branding partnership with Ntiva Company, which may suggest a level of professionalism and expertise. However, the inconsistent service and poor customer experiences highlighted by some reviewers raise concerns about the company's ability to meet its own standards.Overall, Site Tech Services appears to be a solid choice for businesses and individuals seeking managed services in Tampa, but the company must address its customer service issues to improve its overall reputation and quality of service. One major issue that needs to be addressed is the consistently long wait times and poor tone of some customer support representatives, which has left some clients feeling frustrated and unvalued.
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