I have visited the Silverstein Institute at Floyd St location several times, and my experiences have been mixed. The quality of care provided by the doctors, particularly Dr. Nayak, has been excellent. He is knowledgeable, kind, and takes the time to explain things in a way that makes sense. The staff is also friendly and helpful.However, the overall experience has been marred by issues with communication and follow-up. It seems to be a challenge to get appointments scheduled or to get responses to phone calls or messages. This has been frustrating, especially when trying to get answers to questions or to schedule follow-up appointments.The pricing of services has also been a concern. While I have not had to pay out-of-pocket for services, I have noticed that the institute seems to have a high rate of billing for services that may not be necessary. This has been a source of frustration and has made it difficult to budget for medical expenses.One major issue that I have experienced is with the wait times. The wait to be seen by a doctor can be lengthy, and the time spent waiting in the exam room can be significant. This has been disappointing, as I have come to expect a higher level of service from medical professionals.Despite these issues, I would recommend the Silverstein Institute to others. The doctors and staff are knowledgeable and caring, and the institute has a reputation for providing high-quality care. However, it is essential to be aware of the potential issues with communication and follow-up, and to plan accordingly.The lack of innovativeness in the institute's approach to patient care is a significant concern. The use of outdated technology and procedures has led to inconsistent results and a lack of progress in treating certain conditions. This is particularly evident in the treatment of hyperacusis, where the institute's methods have been shown to be ineffective.Overall, the Silverstein Institute has the potential to provide excellent care, but it is essential to be aware of the potential issues and to be proactive in seeking alternative solutions.