The business is generally highly rated, with excellent overall quality and pricing. The owners are knowledgeable, friendly, and take the time to explain things to customers. They are also innovative in their approaches to solving computer problems. One potential issue is that the business may not always be open when customers need it to be, as the hours of operation are somewhat limited. However, the business is reliable and has a good reputation in the community. Many customers have reported having excellent experiences and have praised the business for its honesty, professionalism, and fair prices. One negative review from 2016 mentioned a rude employee, but this was an exception and the business has generally received positive feedback. The business is well-suited for customers who need computer repairs, upgrades, or sales, and who value personalized service and a small-town feel.