The business has received mixed reviews from customers. While some have reported excellent service and quality work, others have experienced problems with lost or damaged items, rude staff, and poor customer service. The overall quality of service has been inconsistent, with some customers receiving prompt and friendly service, while others have been met with frustration and disappointment. The pricing of the business is generally considered to be on the higher side, but some customers have reported that the quality of work and convenience of the location justify the extra cost. One of the major issues with this business is the lack of accountability and follow-through from the staff. Several customers have reported that items were not returned on time, or were not completed as promised. This lack of accountability has led to frustration and disappointment for many customers.