The overall experience at this Shell gas station is average, but there are some notable issues. The quality of service seems to be a major concern, with multiple customers complaining about rude and hostile employees. One customer even had to be asked to leave after eating lunch for only 10 minutes. The prices, on the other hand, seem to be competitive, with some customers mentioning that they are lower than other gas stations in the area. The station's features, such as the convenience store and ATM, seem to be clean and well-maintained. However, the lack of clear directions and signage from the interstate makes it difficult for customers to find the station. Overall, it seems like this Shell gas station has some room for improvement in terms of customer service and navigation.There is a highlighted issue of a problem with the gas station's customer service and navigation.