This location seems to be a mixed bag, with some great aspects and some significant drawbacks. On the plus side, it's a convenient stop for fuel, with a variety of options available, including diesel, gas, LNG, and hydrogen. The convenience store is well-stocked, and the Shell Café offers a range of food and drink options. The staff is generally friendly, and the location is wheelchair accessible.
However, there are some serious issues that need to be addressed. Multiple customers have reported being treated rudely by staff, including being accused of theft and having coupons rejected. There have also been reports of roaches and rats in the store, which is a major health concern. Additionally, the gas pumps have been known to be inaccurate, with one customer reporting that a 16-gallon tank was filled with 19 gallons of fuel.
Despite these issues, some customers have had positive experiences, citing fast service and competitive prices. However, the lack of consistency in staff behavior and the quality of the store's offerings is a major concern.
Overall, this location feels like it's falling short in terms of quality and customer service. While it may be a convenient stop for some, others may want to consider alternative options.
It's worth noting that the owner seems to be aware of some of the issues, as evidenced by their response to one customer's complaint about rewards not being honored. However, more needs to be done to address these concerns and improve the overall customer experience.