The business seems to have a strong reputation for its pool services, with many customers praising the company's professionalism, quality of work, and attention to detail. The staff is often described as friendly, knowledgeable, and responsive to customer needs. The company's ability to communicate effectively with clients and manage their expectations is also a notable strength.However, some customers have reported issues with responsiveness and follow-through on promises, with a few instances of no-shows and lack of communication. Additionally, there have been some complaints about pricing, with a few customers feeling that the company charged too much for certain services.One notable issue that has been raised by several customers is the company's tendency to outsource certain jobs to third-party contractors, which can lead to inconsistent quality and communication issues.Overall, the business seems to be doing a good job of meeting customer needs and delivering high-quality services, but there are some areas for improvement in terms of responsiveness, pricing, and communication.