I visited Sharp Income Tax Service located in Building 512, N Orange Ave Avenue, Sarasota City, and unfortunately, my experience was not good. The service was subpar, and the communication was poor. They took a long time to return my taxes, and I had to pay a lot of money for it. I ended up owing the same amount as before, but I lost the free service that Turbo Tax would have given me.The company is quite expensive compared to others that offer the same services. The staff seems to be unresponsive, and I couldn't get any customer service during the process. This is a big issue as it makes it difficult to resolve any problems or questions that may arise.I found it strange that some of the staff members were very helpful, like Beth, but it seems that the management doesn't train their employees well. The overall experience was frustrating and stressful.I would not recommend Sharp Income Tax Service to anyone due to the quality of service and the lack of communication. The only positive thing is the pricing, which seems reasonable, but it's not enough to make up for the poor service.One major concern is the issue of poor communication. It seems that the company doesn't take the time to explain things to their clients and doesn't respond to phone calls or messages in a timely manner. This can lead to a lot of stress and frustration for the clients.The wheelchair-accessible parking lot and entrance are a plus, but unfortunately, that's not enough to make up for the poor service.