I can summarize my experience with this business. First of all, I think it has big potential. They have a good design for the kids' area, which is a great benefit for the parents who need to use it. They also have a variety of amenities like the sauna and steam room, which is a big plus.
However, there are a lot of concerns that I have. Firstly, the business has a very poor customer service. There are a lot of complaints about the staff being rude and unhelpful. In many cases, the staff seems to be more interested in getting your money than in helping you.
Another problem is that the business has a lot of hidden fees and charges. There are complaints about being charged extra for things like the annual renewal fee, and some members have even been charged for things they didn't use or sign up for. This can be very frustrating and makes it difficult to budget for your gym membership.
I also have some concerns about the quality of the facilities. There are complaints about the cleanliness of the gym, the pool, and the changing rooms. Some members have even reported finding mold and mildew in the facilities.
The most concerning issue, however, is the business's attitude towards its members. There are many complaints about the business trying to charge members for things they didn't agree to, and some members have even been threatened with collection agencies if they don't pay. This is unacceptable and raises serious questions about the business's ethics.
Overall, I would not recommend this business to anyone. While it has some good amenities, the poor customer service, hidden fees, and questionable ethics make it a big risk.