The business has a professional and highly skilled team of doctors, including Dr. Cooper, who are knowledgeable and caring. The office staff is friendly and helpful, making the experience pleasant for patients. The medical facilities are clean and well-maintained. Some patients have noted that they were seen promptly and efficiently, while others have had to wait for a while. The doctors use the latest technology, such as the Mako Robotic Arm procedure, to provide the best possible care. Dr. Cooper is highly recommended for knee and hip replacements, as well as other orthopedic needs. However, some patients have had issues with insurance and billing, which may require extra time and effort to resolve. Overall, the business is highly rated and provides quality care, but may require some patience and flexibility with administrative tasks.