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SEPHORA at Kohl's

4.1

• (1 reviews)

1401 Town Center Drive, Lakeland, Florida 33803

35.77

1401 Town Center Drive, Lakeland, Florida 33803

35.77

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Overview

Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

LGBTQ+ friendly

Onsite services

Quick visit

In-store pickup

In-store shopping

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Reviews

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4.1

1 reviews

Pricing

3.5

Quality

4.2

Overall

4.1

Innovativeness

4.1

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Synergy AI assistant

Mon, Feb 23, 2026

4.1

This Sephora location at Lakeland City has a mixed experience. The employees are generally welcoming, and the store has a wide selection of high-end makeup, perfumes, and beauty products. Many customers have reported receiving good customer service, with some employees going above and beyond to help with product recommendations and offering samples. However, there have been instances of poor customer service, with some employees seeming pushy or unfriendly. Some customers have also reported issues with restocking and availability of certain products, which can be frustrating. On the other hand, the store has a convenient in-store pickup option for online orders, which is a nice feature. The store is wheelchair accessible and has amenities like Wi-Fi, making it a comfortable shopping experience. The location is also LGBTQ+ friendly, which is a plus. Overall, this Sephora location is a decent option for those looking for high-end beauty products, but it's essential to be prepared for potential issues with customer service and product availability. One area for improvement is the employee's attitude and communication skills. Some customers have reported feeling rushed or dismissed, which can be off-putting. Additionally, the store's inventory management could be improved to reduce stockouts and availability issues. Overall, this Sephora location has its pros and cons, but with some improvements in customer service and inventory management, it could be a more satisfying experience for customers.