The store provides a wide range of high-end beauty and skincare products. The variety is impressive, and the selection of brands is diverse. Some customers have reported that the staff is knowledgeable and helpful, while others have experienced poor service, including long waits and unhelpful associates. The store's location inside a Kohl's department store makes it easily accessible and convenient for customers. The working hours are extended, making it possible for customers to visit the store outside of regular business hours. One notable issue is a reported case of an associate being unhelpful and unwilling to accommodate a customer's request to swap products, resulting in the customer being overcharged. Despite this, the majority of customers have had positive experiences, praising the staff's knowledge and friendliness.