Tampa Bay
Self-Storage at U-Haul
16.60
16.60
Overview
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Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
On-site parking
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Quality
Overall
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The business location has its pros and cons. The staff seems to be friendly and helpful, with some employees like Grant being particularly excellent in their service. However, the manager appears to have some issues with customer engagement, coming across as unapproachable and grumpy.One of the major drawbacks is the poor maintenance of the storage areas and units, with reports of leaks and vermin. The parking situation is also a concern, with the back area being unavailable and customers having to park in adjacent lots.There have been instances of system failures and equipment malfunctions, such as the elevator being out of order and the pass key programming system being down. This can be frustrating for customers who need to access their storage units.On the other hand, the location seems to be conveniently located and offers a range of services, including truck rentals and on-site storage. The staff is generally helpful and accommodating, even if the manager has some issues.Overall, this business location seems to be a mixed bag, with some positives and some negatives. With a little more attention to maintenance and customer service, it could be a more enjoyable experience for customers.
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