The business has a convenient location, easily accessible by car, with a well-maintained parking lot and entrance that accommodates wheelchairs. The staff is known for being professional, friendly, and helpful, making the customer's experience top-notch. Many customers have praised the staff for being knowledgeable and courteous, making the process of renting a truck or storage unit smooth and easy. Some customers have also appreciated the competitive prices and convenient features such as online support chat and accessible staff. However, there seems to be a lack of 24-hour access to storage units, and some customers have expressed frustration with yearly rate increases. One customer had a poor experience with U-Haul's company-wide policies, but the Gunn Hwy location handled their issue with a refund.