The business is a well-rounded facility with a good overall reputation. The quality of service is consistently high, with many customers praising the staff's helpfulness and the facility's cleanliness. The pricing is very competitive, with many customers commenting on the great value they receive. However, some customers have mentioned that the innovativeness of the facility is lacking, with some amenities and services not being as cutting-edge as they could be. Despite this, the business has a high rating and is well-liked by many customers.Some customers have praised the staff, particularly Doel, who is often mentioned as being friendly, helpful, and knowledgeable. The facility is also clean and well-maintained, with many customers commenting on its condition. However, some customers have mentioned that there have been issues with rodents in the facility, which has caused some damage to their belongings.Overall, the business has a good reputation and is a good option for those looking for storage facilities. However, potential customers should be aware of the potential issues with rodents and the lack of innovativeness in some areas.Some customers have also praised the business's online system and the ease of making reservations and payments. The facility is also open 24/7, which is convenient for customers who need to access their storage units outside of regular business hours.Despite some issues with pricing and innovativeness, the business has a high rating and is well-liked by many customers. With its clean and well-maintained facilities, friendly and helpful staff, and competitive pricing, it is a good option for those looking for a storage facility.However, one major issue that was highlighted by a customer was the lack of consideration for long-term customers. The customer mentioned that their rent was increased by over $200 per month, which is a significant increase. This issue was also highlighted by another customer who mentioned that they were quoted a different price online than they were charged when they arrived at the facility.Another issue that was mentioned by a customer was the lack of transparency regarding price hikes. The customer mentioned that they were not notified of the price increase until after they had already signed the contract, which is not ideal.Overall, the business has a good reputation and is a good option for those looking for storage facilities. However, potential customers should be aware of the potential issues with pricing and innovativeness, as well as the lack of consideration for long-term customers and the lack of transparency regarding price hikes.