SECO Energy

2.7

• (1 reviews)

4872 SW 60th Avenue, Ocala, Florida 34474

81.22

4872 SW 60th Avenue, Ocala, Florida 34474

81.22

See All photos

Directions

Call now

Website

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Photos & videos

See All

Reviews

Submit a review

2.7

1 reviews

Quality

2.3

Innovativeness

2.6

Pricing

2.8

Overall

2.7

Submit a review

Synergy AI assistant

Tue, Feb 24, 2026

2.7

The business location under review is SECO Energy, an electric utility company serving Ocala City. Overall, the experience at SECO Energy falls short of expectations. While some customers have reported positive experiences with courteous and professional staff, many have expressed frustration with various issues.One of the primary concerns is the company's handling of customer complaints and issues. Several reviewers have reported being spoken to rudely or being treated dismissively by customer service representatives. This lack of respect and empathy has led to a negative impression of the company's customer service.Another area of concern is the billing and payment process. Some reviewers have reported being overcharged or being charged for services they did not receive. This has led to a sense of mistrust and frustration among customers.Additionally, some reviewers have expressed concerns about the company's willingness to listen to customer concerns and address their issues. Several reviewers have reported feeling like their concerns were ignored or dismissed, leading to a sense of helplessness and frustration.On the positive side, some reviewers have praised the company's efforts to restore power during outages, particularly during hurricanes and other extreme weather events. However, even in these instances, some reviewers have reported issues with the communication and coordination of the restoration efforts.In terms of innovativeness, SECO Energy has made some efforts to modernize its infrastructure and services. However, some reviewers have expressed concerns about the company's willingness to adopt new technologies and approaches to customer service.Overall, while SECO Energy has some positive aspects, the company's handling of customer complaints, billing and payment process, and willingness to listen to customer concerns are major areas of concern. To improve, the company should prioritize providing better customer service, addressing billing and payment issues, and being more responsive to customer concerns.The only major issue that stands out in this review is the lack of respect and empathy from customer service representatives, which has led to a negative impression of the company. This issue is not only a concern for customers but also for the company's reputation and overall customer satisfaction.