The location is quite accessible, with a wheelchair accessible parking lot and entrance, making it easy for people with disabilities to visit. However, there have been issues with customer service, including long wait times and unhelpful representatives. Some customers have had problems getting their deposits back, and there have been complaints about the company's smart meter program. While the staff is friendly and professional, the company's responsiveness to customer needs has been inconsistent. The location is wheelchair accessible, but there have been issues with power outages, particularly in the summer months. The company's willingness to help customers in need has been inconsistent, and some customers have reported being discriminated against. Overall, the experience has been mixed, with some customers receiving excellent service and others experiencing significant problems.Issues with inconsistent customer service, power outages, and discrimination have been reported by several customers. While the company has had some positive interactions with customers, the negative experiences seem to outweigh the positive ones.