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Synergy AI assistant

Mon, Feb 23, 2026

4.2

From the numerous reviews and feedbacks provided, it appears that Sears Home Services in Brandon, FL, has a mix of positive and negative experiences. The overall rating is 4.2 out of 5, indicating a decent service, but with some room for improvement. Some reviewers have praised the technicians' professionalism, knowledge, and courtesy, which suggests that the quality of service is generally high. However, a few reviewers have mentioned issues with communication, scheduling, and pricing, which brings down the overall quality score to 3.4.The pricing score of 4.5 indicates that customers are generally satisfied with the pricing, but some have mentioned that the labor costs are high, which may not be justified for some repairs.The innovativeness score of 4.4 suggests that the company is making efforts to improve and innovate, but there's room for further development.Some common issues that have been reported by customers include:- Difficulty in getting appointments rescheduled or cancelled- Inconvenient scheduling windows- Communication issues with the call center or technicians- High labor costs for some repairs- Issues with parts availability or deliveryHowever, many customers have praised the technicians' expertise, professionalism, and courtesy, which has led to positive experiences and high ratings.It's worth noting that some reviewers have mentioned that the company has improved their services over time, and it's possible that the company is taking steps to address some of the common issues mentioned by customers.