This business location has a mixed reputation. The customer service is lacking, with several customers complaining about being treated unfairly and being given false quotes. Many have reported issues with the owner, Lou, who seems to prioritize making a profit over providing good service. Some have even reported being ripped off or scammed. On the other hand, one customer reported a positive experience, but this seems to be an exception rather than the rule. The quality of the work is also questionable, with several customers reporting that their carts were not fixed correctly or were damaged after being worked on. The pricing seems to be inconsistent, with some customers being charged high prices for work that was not done correctly. Overall, this business location seems to be struggling with providing good customer service and quality work.
The hours of operation are limited, with no hours listed for Mondays. The working hours are also somewhat inconsistent, with the hours listed as 08:30 - 16:00 for Tuesdays to Fridays, and 08:00 - 16:00 on Sundays. This could make it difficult for customers to get the service they need.
One customer reported that the business is not transparent about their prices and that the owner, Lou, seems to be more interested in making a profit than in providing good service. This lack of transparency and customer service skills seems to be a major issue for this business location.
The business has some limitations in terms of its payment options, only accepting debit and credit cards, and not offering other payment options.