This business location provides excellent overall service, with an average rating of 4.8 out of 5. The quality of service is also high, with a rating of 4.6 out of 5, indicating that the business is highly competent and reliable. The pricing is also considered fair and reasonable, with a rating of 5.0 out of 5. However, there is some room for improvement in terms of innovativeness, with a rating of 4.9 out of 5.The business is well-regarded by its clients, with many expressing their satisfaction with the service provided. One client mentioned that the instructors are "incredible" and that their children have made "amazing progress" in a short amount of time. Another client praised the business's ability to create a "fun and safe environment" for their children to learn how to swim.However, one client expressed dissatisfaction with the business's policy regarding missed classes. They mentioned that they were not given adequate notice that their child's class would be cancelled and that they were not offered a refund until several days later. This experience led the client to question the business's communication skills and customer service.Despite this negative review, the majority of clients have expressed their satisfaction with the business. They praise the instructors, the facilities, and the overall experience of attending the business. One client even mentioned that their child's confidence in the water has improved significantly since starting lessons at the business.The business has a strong reputation in the community, with many clients recommending it to their friends and family. The owners are also praised for their commitment to providing high-quality instruction and creating a safe and fun environment for their students. Overall, this business location is well-regarded and provides excellent service to its clients.One potential issue that the business may want to address is the policy regarding missed classes. While it is understandable that the business may need to cancel classes due to unforeseen circumstances, it is essential to communicate this clearly to clients and offer alternative solutions or refunds as needed. This will help to maintain a positive reputation and ensure that clients feel valued and supported.